Cancellation and refunds

Try before you pay

We offer a demo and a pilot period before a school subscribes, so that the school can check that Readoye suits its students and devices before paying.

Cancelling

A school can cancel at any time by writing to support@kvalabs.com from the school administrator's email. Access continues until the end of the period already paid for. We do not renew a subscription automatically without telling the school first.

Refunds

• Within 14 days of the first payment, if the school has not yet issued student logins: full refund of the amount paid.
• Within 14 days of the first payment, if student logins were issued: refund of the amount paid, less a pro-rata charge for the days used.
• After 14 days: no refund for the current year; the subscription stays active until it ends.
• Renewals: a school that did not want to renew and tells us within 7 days of the renewal payment gets a full refund.
• If Readoye is unavailable for a long period for reasons on our side, we will extend the subscription or refund the affected period at our discretion.

GST charged on a refunded amount is refunded with it, and a credit note is issued.

How refunds are paid

Approved refunds go back to the original payment method (Razorpay) or the bank account the school paid from, within 7 to 10 working days of approval. Banks can take a few more days to show it.

Duplicate or failed payments

If a payment was taken twice, or money left your account but the payment failed, write to us with the invoice number and payment reference. We will correct it or refund it in full.

Contact

Refund and cancellation requests: support@kvalabs.com. Please include the school name and the invoice number.